So now, for a fee, you can use WiFi on flights... Well this begs the question, if WiFi does not cause the plane to crash why can we not use cell phones? The answer... not a big surprise is that the airlines have not come up with technology to charge you extra for it yet. (but I am sure they are hard at work developing it as i post this)
Just one more way to say... we know you have to use one of us and we are united in screwing you. If the government would let one or two of the big companies go under completely... the rest might try to provide just a little customer service. If a car company or hotel chain operated like the airlines do... they would be out of business in short order.
Just my two cents worth.